American Eagle Investments

10307 West Broad Street #335
Glen Allen, Virginia 23060
(804) 372-RENT

Dear Residents, 

      We hope all is well as everyone is trying to recover and attempt to get back to some normalcy. We thank you for constantly checking in and letting us know how you are doing. AEI values you and your wellbeing and will continue to be here to offer support. We recognize that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone – a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of our residents. It is heartbreaking to see the suffering that this virus has caused financially and to our community’s health. We must all take great care and exercise caution in everything we do. We want to personally let you know that the health and safety of our residents and employees are our number one priority. AEI will continue to monitor the situation closely to ensure you are staying informed. With that being said, we would like to update everyone on how we are handling things:

  • We have a new way to pay! You can call us (804) 372-7368 and we can take the payment over the phone
  • After putting late fees on hold from April – June, AEI will begin charging late fees again starting July 6th as the courts are opening back up
  • We are offering payment plans and assistance with filing unemployment
  • We are looking into the Virginia Rent Relief Program for you. This program will help pay back rent and assist in future months

 AEI will continue to monitor for any other financial assistance given locally or by the government and will notify all residents of any updates. In addition to updating you on rent, we are currently still operating by no contact, so the office is unfortunately not open to the public. Although we are not doing in office visits, we are still doing maintenance and keeping home visits and inspections to a minimum.

 

Other Notes:

   Please do not freak out if a contractor arrives in a face mask and wearing gloves. It may look a bit weird or scary, but they are just being proactive about your safety as well as theirs. Maintenance is still up and running, but please try to prioritize the important things at this time.

Please know in order to prevent the spread of this virus and promote the health and safety for all, as of March 18, 2020, AEI will continue being open from 9am – 5pm but will no longer allow in office visits until further notice in order to reduce public traffic. With the adjustment in office operations we are receiving rent payments in the ways below:

  • Mail to 10307 West Broad St., #335, Glen Allen, VA 23060
  • Drop off at our UPS Box at 10307 West Broad St., #335, Glen Allen, VA 23060
  • Rent Money (go to www.goaei.com, sign into your portal, select Rent Money, and take the voucher # to the customer service desk at any participating store listed)
  • Online Portal (go to www.goaei.com, sign into your portal and make a payment with the routing number or credit card)
  • You can call us (804) 372-7368 and we can take the payment over the phone

 

If you have any questions, please contact us! Thank you for continuing to be a part of the American Eagle family, I hope everyone continues to stay safe!

Warm Regards,

AEI

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